Facilities and Academy Manager (Internal only)

Role purpose: 

• To ensure the smooth running and effective management of both Jubilee House, The Welcome Inn and The Training Academy

• To take overall responsibility for the Facilities Management of Jubilee House, including Reception, The Welcome Inn, The Academy, and our third-party contractors.

• To provide a safe and welcoming working environment for all employees within a well facilitated modern and progressive office space.

• To ensure success of the Punch Academy for our Publicans, Employees, Suppliers, and Industry users, ensuring that all events run efficiently.


  • Amazing support office facilities with Free Parking
  • Access to Perkbox with discounts to lots of high street retailers
  • 25 days Holiday
  • Buy & Sell Holiday
  • And much more…


We need someone who can:

• Management of Jubilee House Facilities budget, whilst proactively identifying opportunities to make cost savings in line with business needs

• Completing Inductions with each new starter who joins the business ensuring they understand the role of Facilities and providing Health and Safety awareness

• Take responsibility for commercially developing The Academy within the Industry through proactive planning and relationship building

• To handle telephone, email and in person enquiries for meetings, conferences, and events

• Management of the Academy bookings diary, taking both internal and external bookings, whilst proactively planning in internal events and managing stakeholder expectations

• Direct line management responsibility of the Office Support Assistant, People Experience Apprentice and Catering Assistant’s in addition to our third-party cleaning and security teams

• Take overall responsibility for all stock onsite including stationary, Welcome Inn stock

• Lead the team to take responsibility for the management and replenishment of our onsite coffee machines

• Support in executing awesome internal events such as payday drinks and conferences


Pubs, people, and possibilities are at the heart of everything we do, so the ideal candidate will:

• Provide and execute excellent standards of operation and service within The Academy which are reflective of the best Punch pubs

• Plan and organise any employee activities such as pay day drinks, conferences, and communication huddles

• Work closely with the Marketing Team to ensure the Academy bar range is up to date and reflective of the current range offer in the pub estate

• Carry out day-to-day troubleshooting and address problems as they arise throughout the building



To be bold and proactive, we need a team member who can:

• Identify new opportunities and ways to utilise the Academy for internal recognition and engagement

• Support with changing the culture within Jubilee House off the back of our recent office changes project

• Project Management and delivery of all repair and investment works within Jubilee House

• Negotiate with external service providers and suppliers as required

• Lead on internal communications with the wider businesses when required focused on the Academy events and Facilities

• Ensure our internal communication TV screens are up to date including welcoming visitors and publicans to key events

• Leading the Facilities and Academy team to ensure they provide a hospitable people experience to all users

• Manage the effective usage of our onsite car charging points and inn post lockers

• Co-ordinate charity and engagement activity within Jubilee House whilst involving our field teams



Accuracy is key to this role, so we need a team member who can:

• Ensure compliance with health and safety and other legal regulations and policies, whilst holding the responsibility of Health and Safety Representative

• Ensure compliance for all required Risk Assessments

• Effectively manage and communicate with Jubilee Houses’ Fire Marshal and First Aid Teams

• Effectively communicate daily with the relevant teams to ensure all Jubilee House activities are executed professionally

• Lead the way within Jubilee House around ESG ensuring the office presents the achievement of our Green Mark certification

• Management of onsite Facilities Management Services including Security and Cleaning

• Management of third parties providing Facilities Services, including: Proactive Preventive Maintenance, Reactive Repairs, Catering, Vending, Grounds maintenance, Pest Control, and Waste

• Ensure all required PPM’s are complete in a timely manner in line with compliance requirements with required documentation

• Take ownership in dealing with complaints and ensure the feedback is followed up and communicated to the relevant parties

• Be proactive in building transparent and sustainable professional relationships with employees, key stakeholders and external suppliers

• Understand stakeholder expectations at a detailed level and take ownership for the outcomes

• Complete contract reviews when required to ensure the efficiency of the service being provided to Punch

• On call by telephone to support incident and emergency activities outside of normal working hours



As part of a team, you will be required to:

• Supervise maintenance, supplies and equipment, actioning and communicating any required follow ups

• Oversee all Academy users during each event to ensure an epic service is provided

• Ensure our Reception area offers an awesome experience for all visitors, publicans, and employees

• Work closely with departments within the office to provide the best possible people experience throughout

• Build effective relationships with our field teams to support with the success of team meetings and Immersion days


Key Relationships:

You will work with:

• HR Director (Line Manager)

• Facilities & Reception Team

• The Welcome Inn Team

• HR Team

• Learning & Development Team

• Head of Drinks

• Head of Food

• Marketing Team

• Commercial Team

• Technical Support Co-Ordinator


Technical & Competency Requirements:
• Excellent interpersonal and communication skills

• Strong customer service skills

• Business and commercial awareness

• Knowledge of sales and marketing

• High level of organisational and planning ability

• Budgeting experience, accountancy skills and a general financial awareness

• Team working skills

• Ability to remain calm under pressure

• Adaptability and flexibility

• An efficient and organised approach with excellent timekeeping skills

• Influencing and negotiation skills

• Administrative skills

• Attention to detail

• Problem-solving skills

• IT skills

• The ability to think on your feet and make quick decisions

Closing date: Sunday 3rd July 2022