Working with our awesome Finance team, the purpose of the role is provide the business with multi skilled, financial processing and administrative support.
Key Accountabilities
#WeMakeThingsHappen
• Meet individual, departmental and business objectives in line with Service Level Agreements (SLAs)
• Process information timely and accurately using Punch computer systems, in accordance with relevant SLAs, legislative requirements and company policy
• Willingness to provide additional ad hoc/project support to the wider Finance Team
#WeLovePubs
• Ability to recognise and effectively respond to the team and wider business priorities, in order to contribute to the overall success of our pubs
• Deliver exceptional customer service and support to both external customers and internal stakeholders in a professional manner and in line with company policy and legislative requirements
#WeAreBold
• Confidently liaise with Field Operations, internal support teams and suppliers (as appropriate) in order to achieve accurate completion of all team tasks and enquiries
• The monitoring of internal and external process compliance and urgently escalating any non-compliance to your line manager
• Add value to the team by identifying and sharing potential opportunities to improve current processes and procedures
#OurBestSelf
• Work comfortably and effectively under tight deadlines whilst striving to deliver epic customer service and support to both internal teams and external contacts
• Self motivated, able to work on own initiative but also be flexible in supporting the whole team
• Build strong and effective working relationships across all areas of the business
#WeWinTogether
• Confidently liaise with internal and external stakeholders in order to achieve accurate completion of all team tasks and enquiries, whilst also positively communicating Punch business processes
• Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and company goals
• Undertake general administrative duties as required, in support to the wider team
Key relationships
• Reports to Cash Management Supervisor
• Other members of the finance team
• Internal Customers – Property/ HR/ Operations
• External providers – banking, solicitors, card payment processing providers
Person Specification – Technical Competencies/Professional expertise
• A customer focused approach and having the ability to listen and respond to customers appropriately, providing a quality service at all times
• Ability to communicate clearly and concisely on the telephone and in writing
• Ability to work in a team by demonstrating flexibility, a positive can do attitude
• Ability to work in a fast paced and changeable environment
• Ability to build rapport and develop key relationships
• Great administrative skills, organisation and workload prioritisation highly desirable
• Right First Time Delivery – highly resilient and works with pace, focus and optimism whilst maintaining high levels of accuracy and attention to detail
• Integrated Working – collaborates effectively across internal departments and outside the business to achieve swift and co-ordinated delivery of results
• Aims to learn and then demonstrate a commercial awareness in day to day operations
• GCSE grade C or above (or equivalent) in English and Maths
• Competent user of – Word, Excel, Outlook or a comparable database package is highly desirable
• Experience of working to targets and deadlines (this can be in a school/college environment)
Closing date: Sunday 1st October 2024
