Financial Services Administrator

Working within our awesome Finance team and whilst heavily supporting our Credit and Operational teams, the purpose of the role is to provide a robust Financial administrative support.

Key Accountabilities


• To be a proactive central Finance contact who is fully responsible for all aspects of customer accounts
• Responsibility for billing customers appropriately for ad-hoc sales such as; machine sales, marketing material, credits for agreed support and Publican own investments
• To own the administration of Publican deposit accounts, including decorations funds and funds for dilapidations
• The accurate and timely production of the half yearly deposit statements and tax certificates for the deposit accounts
• Own the Fixtures and Fittings process; from providing data to Operations of lists of fixtures on site, supporting rent and purchase agreements, controlling the balance sheet reconciliation, reporting on additional spending and advising of possible actions to take
• Meet individual, departmental and business objectives in line with Service Level Agreements
• Process information accurately using Punch computer systems, in accordance with legislative requirements and company policy


• Provide a first-class support to our Publicans through the accurate and timely processing of invoices and credit notes to their accounts


• Confidently liaise with Field Operations, internal support teams and suppliers (as appropriate) in order to achieve accurate completion of all team tasks and enquiries whilst positively communicating Punch business processes
• The monitoring of internal and external process compliance and escalating any non-compliance to your line manager
• Add value to the team by identifying and sharing potential opportunities to improve current processes and procedures


• Actively build and maintain strong professional relationships throughout the business through delivering exceptional customer service to all
• Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas


• Support the Intercompany Accountant to raise any intercompany billings through the main eight companies – including rent billings and any cross charges
• Support the Financial Services team with journals as required for AR/AP contra accounts
• Provide cover and support for the Management Fee process to ensure the Publicans are reimbursed any fees in line with the SLA’s
• Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and company goals
• Undertake general administrative duties as required, in support to the wider team

Key Relationships

• Reports to Data Hub Supervisor
• Credit Team
• The wider Finance team
• Our Operations teams

Person Specification – Technical Competencies/Professional expertise

• Self-motivated; able to work on own initiative but also to be flexible in supporting the team
• Able to plan and organise effectively in order to meet tight deadlines
• Ability to communicate clearly and concisely on the telephone and in writing
• Ability to build rapport and develop key relationships
• A high attention to detail and confidence with financial administration
• Proactive approach to individual training, development and progression
• A good knowledge/understanding of Microsoft Excel and a competent user of Microsoft Word/Outlook is highly desirable
• GCSE grade C or above (or equivalent) in English and Maths is highly desirable
• Microsoft Dynamics Navision experience is desirable but not essential

Closing date: Friday 25th November 2022