This exciting new role reports into the Talent & Development Business Parter and is perfect for someone who thrives on teamwork and collaboration but is also happy to work alone. A proactive individual with a passion for content creation, hospitality & inspiring guest moments at the start of their L&D career would be an awesome fit.

Location: Burton-on-Trent

Benefits: 

• Competitive salary
• Annual Company Bonus Scheme
• Company pension
• 25 Annual holiday days (Option to buy and sell)
• Free pay-day drinks
• Retail & Leisure discount scheme
• and much more……

Role Purpose

At Punch we are dedicated to providing innovative and engaging learning experiences. We are looking for a creative and detail-oriented Learning Content Designer to join our MP Talent & Development team. This role will support the creation of content to be used in both digital and practical formats, ensuring our learners have access to
high-quality, engaging and inspiring materials.

 

We Believe In Thriving Together

Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.

*Partnership and Shared Success: Emphasise collaboration and teamwork to achieve common goals.
*Recognition and Celebration: Focus on recognising and celebrating excellent performance and personal achievements.
*Thriving Together: Reinforce mutual support and cooperation to ensure collective success.
*By integrating these principles, the learning content will reflect the core values of partnership, recognition, empowerment, and shared success.

We Believe In Doing Well By Doing Good

It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.

*Soft Skills: Create content on communication, transparency, and trust-building, including modules on effective communication, active listening, and fostering openness.
*Sustainability and Responsibility: Develop materials on sustainability and social responsibility, covering eco-friendly practices, waste reduction, and community engagement.
*Guest-Centric Approach: Design training that prioritises guest needs, focusing on exceptional service and creating memorable experiences.
*Ethical Decision-Making: Use scenarios and case studies to highlight the importance of integrity and ethical decision-making in challenging situations.
*Holistic Performance: Create assessments that evaluate both outcomes and the processes/behaviors leading to those outcomes, emphasising the importance of how tasks are performed.

We Believe In Pride In Our Stride

Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.

*Inclusive Content Design: Create materials that celebrate diversity and highlight unique strengths through diverse case studies and scenarios.
*Encouraging Authenticity: Promote authenticity with modules on communication, confidence-building, and fostering a positive workplace culture.
*Empowering Innovation: Include interactive elements to inspire creativity and encourage new ideas through problem-solving and collaborative projects.
*Highlighting Success Stories: Share success stories to motivate learners and reinforce the potential for everyone to make a difference

We Believe In Delighting Every Guest

We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.

*Guest-Centric Training: Focus on creating exceptional guest experiences with modules on customer service and understanding guest needs.
*Collaborative Learning: Foster teamwork and sharing of best practices to enhance pub operations and guest satisfaction.
*Empowerment and Support: Provide training that empowers our Management Partners and their teams with essential skills and continuous support.
*Focus on Inspiring those moments in pub: lnstill a commitment to excellence in all aspects of pub operations to ensure guest happiness.

Accountabilities:

*Design and develop engaging learning content for digital platforms and in-person practical sessions.
*Collaborate with subject matter experts to ensure content accuracy and relevance.
*Review and update existing content to maintain its effectiveness and relevance.
*Work closely with the Learning and Development team to align content with organisational goals.
*Use T&D BP feedback to create content to support the build of comprehensive learner journeys tailored to specific pub team job roles, ensuring that each journey addresses the unique needs and skills required for those roles.
*Develop inspiring training modules that cover various aspects of pub operations
*Incorporate real-world scenarios and practical exercises into the learning content to provide hands-on experience.
*Utilise data and feedback to continuously improve and refine learning materials.
*Support with reporting, admin, emails and co ordination on other projects being run in the Management Partnerships Talent and Development team.

 

Technical Competencies / Professional Expertise:

*Creative mindset with a passion for learning and education.
*Experience in designing and developing learning content in the hospitality industry.
*Time spent hands on working in pub or the hospitality industry preferred.
*Proficiency with e-learning authoring tools, ideally Creator for Attensi and multimedia software.
*Understanding of instructional design principles and adult learning theories with a preference to inspire and engage rather than teach.
*Excellent written and verbal communication skills.
*Ability to work independently and as part of a team.
*Strong organisational and project management skills.
* A passion for Hospitality and a commitment to creating exceptional guest experiences.

 

Key Relationships:

Food Business Managers Training Support Chefs Marketing Team
People Team
MP Operations Teams

 

Closing date: Monday 7th April 2025