Operations Manager (L&T) - Devon

We love pubs and our Lessees and Tenants, who we refer to as our Publicans are at the heart of delivering epic consumer experiences. Operations Managers are at the forefront of developing awesome pubs for the community, inspiring our Publicans to unlock our shared vision. Operations Managers think big, innovative and commercially inspire our Publicans to generate sustainable sales and profitability, as well as converting those sales to profit through excellent pub controls and disciplines to exceed targets and drive performance.

Location: Devon


• Salary – Competetive
• Bonus – Performance Based
• Car – Company or Cash Allowance
• Healthcare – Single
• Holidays – 25 days, option to purchase 5 or sell 3
• Sick pay – Full Company
• Discounts – Retail & Leisure Scheme
• Peer-to-peer reward and recognition scheme
• Wellbeing – Full online support suite available
Plus lots, lots more!

Key Accountabilities


We need someone who can:

• Develop a clear vision to deliver area budget which focuses on Key Performance Indicators such as organic sales growth, succession planning, improved cost control and operating profit
• Fantastic financial acumen ability to cost control and drive an exciting sale led culture across all pubs
• Ensure there are clear Publican calibre development plans supported by a performance management culture
• Take responsibility for actions, projects and people, initiates action and generates activity
• Delegate work effectively and monitor progress against delegated activities
• Maintain high professional standards and show commitment to the Punch brand
• Utilise planning skills to identify actions and objectives and clearly articulate them
• Show enthusiasm and maintain energy and commitment in the face of setbacks and pressure
• Ensure quality and SMART visit management notes for each business review meeting, consistently issued within the required timeframes and to a standard and clarity that fully complies with the Pubs Code.


Pubs, people, and possibilities are at the heart of everything we do, so the ideal candidate will:

• Attract, recruit, develop and retain the best Publicans available
• Proactively build strong relationships with a wide network across the industry within your geographical area to maximise opportunities to grow your business
• Reduce Operator failures by staying close to the reality of business and reacting quickly with viable solutions
• Deliver Operational excellence across all Pubs maintaining high standards across the Operational basics
• Develop and implement processes to engage with our Publicans to provide support, education and challenge where needed


To be bold and proactive, we need a team member who can:

• Identify areas for improvement and development, not being afraid to think differently equally to challenge procedures and processes for the benefit of Punch and our Pubs
• Driving area to achieve long term profitability whilst ensuring all targets and KPIs are achieved
• Drive accountability through clear supportive direction and with a focus to achieve more
• Successfully deliver change programmes through positive reinforcement, support and challenge
• Enforce retail disciplines and ensure their implementation
• Respectfully challenge publicans who fail to exploit the commercial opportunities within their pubs


Accuracy is key to this role, so we need a team member who can:

• Continual improvement in retailing standards through business advice, category management, publican skills development and quality business review meetings.
• Results driven with a winning in style mindset
• Priortise and effectively manage workload and a variety of KPI’s
• Rational, organised and an analytical thinker
• Lead and develop Publican skills within area as a key focus for sustainable growth
• Focus on professional and personal learning and development to enhance exisiting skill and knowledge base


As part of a team, you will be required to:

• Translate the company strategy into action and achievement
• Provide Publicans with a clear sense of direction and take time to explain how they can contribute to the business goals
• Take a leadership role, organise resources and steer others towards successful objective accomplishment
• Communicate clearly and influence and persuade others to achieve a win-win for all parties
• Working together, as one team to develop a clear and structured Operational plan that mobilises our entire business
• Commit to meet and exceed guest expectations by providing great service and standards
• Liaise effectively with the Business Support team to exploit commercial opportunities to benefit the pubs and the wider business of Punch Pubs.

Key Relationships

You will work with your Operations Team and the:

• Publicans
• Operations Director
• Operations Managers
• Property Manager
• Publican Recruitment Advisors

Person Specification – Technical Competencies/Professional expertise

The ideal candidate will be/have:

• Excellent interpersonal skills – with the ability to build strong relationships
• The ability to lead others through high challenge and support
• Delivers high standards of performance and delivery
• Develops and communicates a clear vision to succeed
• Resourceful and resilient
• Good team player
• Five years’ experience in a customer facing multi-site management role.
• Sound Commercial and Business Acumen Experience
• Computer literate – intermediate in Microsoft Word, Outlook and Power Point and advanced Excel
• Degree calibre
• Numerically competent with experience of Profit & Loss, cash flows and business accounts
• Full GB Driving Licence

Closing date: Sunday 30th November 2023