Pub Support Administrator

Working within the awesome Team Hubbub – Business Support Department based at our Head Office in Burton on Trent, the purpose of the role is to:

  • Work together to create epic community pubs & provide great hospitality experiences
  • Maximise business opportunities through supporting our Publicans and Management Partners
  • Delivering the everyday brilliantly, simply providing great admin & support via phone/email/e-queries as well as face to face
  • Providing admin support for Operations, Property & Marketing across region or concept aligned pubs.

Key Accountabilities: 


We need someone who can:

  • Provide multi-skilled admin support i.e. raising purchase orders, approving invoices, property compliance tasks, dealing with queries, administration of Appian based tasks.
  • Give brilliant service and meeting customer expectations, whilst keeping to departmental objectives.
  • Deliver any ad-hoc tasks as required and provide cover to the wider Business Support team.


Pubs, people and possibilities are at the heart of everything we do, so the ideal candidate will:

  • Develop a deep understanding of our pubs, Publicans, Management Partners and our People.
  • Identify customer needs and deliver the best solution in line with business ways of working.
  • Proudly and confidently communicate all things Punch.
  • Provide high quality, administrative assistance to support in driving profit growth.


In order to be bold and proactive, we need a team member who can:

  • Add your personality into the role!
  • Contribute to our wider business goals by doing your role to the best of your ability – delivering great service, whilst achieving key individual and team measurables.
  • Actively build and maintain strong working relationships.


  • Demonstrate a proactive approach to your own personal development and take ownership of working on any development areas.


As part of a team, you will be required to:

  • Liaise effectively with others and utilise information and knowledge in order to reach solutions.
  • Meet our business challenges by working on other activities and projects if required.

Key Relationships

Field Operations/Property/Marketing/Internal Support Teams/Suppliers/Wider Business Support Department.

Person Specification – Technical Competencies/Professional expertise

The ideal candidate will have:

  • Customer focused attitude – Ability to listen and respond to customers providing a quality service.
  • Effective working relationships – Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge.
  • Planning, organising and flexibility – Organised & able to work in a fast paced and changeable environment.
  • Problem solving and decision Making abilities.
  • Communicating and influencing – Ability to communicate with personality on the telephone and in writing.
  • Commercial awareness and industry knowledge.
  • Striving for excellence – Proactive approach to individual training, development and progression.
  • Experience within a fast-paced administration environment is desirable.
  • Experience of working within Pub/Restaurant/Retail/Sales/Leisure/Tourism/Hospitality/Service industry desirable.
  • Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems.
  • English and Maths GCSE (or equivalent) – Grade 4/C or above (in both).

The closing date for applications is Friday 24th June 2022.