Pub Support Advisor

Working together, you’ll be a great support in creating epic community pubs that provide great hospitality experiences.

You’ll be instrumental in maximising business opportunities through supporting our Publicans and Management Partners.

Deliver the everyday brilliantly. You’ll simply provide great service via telephone, email, online and face to face.


  • • 6-month fixed term contract
    • Located in our Support Office in Burton
    • Working hours: 9am – 5pm
    • Monday – Friday
    • Annual bonus scheme
    • Internal self-development training programme, STRIVE Academy
    • A competitive pension scheme
    • The option to buy or sell some annual leave days
    • An onsite café (The Welcome Inn) where you can buy your lunch for £1.50!
    • Perkbox membership, which includes rewards and competitions and local discounts
    • Free car parking


We need someone who can:

  • You will use specialist department and industry knowledge to convert customer queries into solutions with a right first-time approach. Your calls will cover orders, property and repairs, and technical services. You will also manage delivery and distribution queries and advice.
  • Giving brilliant service, you will meet customer expectations whilst realising departmental objectives.


Pubs, people, and possibilities are at the heart of everything we do, so the ideal candidate will:

  • Develop a deep understanding of our pubs, Publicans, Management Partners, and people.
  • Identify customer needs and deliver the best solution in line with our business ways of working.
  • Proudly and confidently communicate all things Punch.


To be bold and proactive, we need a team member who can:

  • Your personality will shine through your role! We’re all about pubs, people, and possibilities.
  • You will contribute to our wider business goals by doing your role to the best of your ability – delivering great service, whilst achieving key individual and team measurables.


Accuracy is key to this role, so we need a team member who can:

  • Demonstrate a proactive approach to your own personal development, taking ownership and working on key development areas.


As part of a team, you will be required to:

  • Liaise effectively with others, research and use your knowledge to reach the best possible solution.
  • Meet our business challenges by working on other activities, if required.

Key Relationships:

You will work with:

  • Field Operations
  • Property
  • Marketing
  • Internal Support Teams
  • Suppliers
  • Wider Business Support team

Person Specification – Technical Competencies/Professional expertise:

The ideal candidate will:

• Customer focused – Ability to listen and respond to customers providing a quality service
• Effective working Relationships – Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
• Planning, organising and flexibility – Organised & able to work in a fast paced and changeable environment
• Problem solving and decision Making abilities
• Communicating and influencing – Ability to communicate with personality on the telephone and in writing
• Use of Excel, Word, PowerPoint, Outlook, Web, Apps and inhouse computer systems

Closing date: Sunday 28th April 2024