Punch is an equal opportunities employer, welcoming people from all backgrounds. We believe that to succeed as a business, we need to create an inclusive environment, where all our people can realise their potential. This means that all employees and applicants will be treated equally, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital or civil partnership status.

Our goal is to treat all individuals fairly throughout the recruitment process. All appointment decisions are made purely on job-related criteria and the needs of the business.

Over the last three years, more than 60 members of our Contact Centre team have undertaken a wide range of Level 2 and Level 3 Apprenticeship qualifications. Courses include customer service & sales, business admin, team leadership and management, and they can take around nine months to complete. Our people are being allowed some time in work to complete modules, but they also make a big commitment to get the bulk of the work done in their own time.

Team Leader Anna Russell has achieved both a Level 2 in Team Leadership and Level 3 in Team Management, and was even nominated for a National Apprenticeship Award. She says:

“Completing the NVQs has helped me develop many of my skills, from maths and employment law to leading people. It’s great to have an opportunity to advance yourself and get formal recognition for what you actually do in your job. My confidence has grown and I now have greater responsibility in my role.

“Punch offers great opportunities to any member of the team who is prepared to go through the courses. It is a big commitment and it’s hard work, but you get a huge amount from it.”