We want everyone at Punch to feel safe, valued and respected.

If you have experienced or witnessed behaviour, or are calling it out on someone else’s behalf, that you believe may not be consistent with our Respect at Punch Policy or Respect Charter, you can use this form to tell us what has happened. This includes behaviour in any work-related setting or involving a customer, guest, supplier, contractor or other third party.

You do not need to have all the facts or know whether the behaviour formally breaches the policy. Please give us as much information as you feel able to.

We will listen to your concerns, consider any immediate support or safety needs and determine the appropriate next steps.

This form is not an emergency reporting service.
Submissions are monitored during Mon-Fri 8-6. If there is an immediate danger, call 999. For urgent internal support, contact Laura Cavendish, Group People Director on [email protected]. Do not wait for a response through this form.

What happens after I submit the form?
We will acknowledge the concern, assess any immediate safety or support needs, decide the appropriate route, contact the person where possible and explain the next steps, subject to confidentiality.

Who will receive my concern?

Every submission will initially be notified to both the Head of People and the Group HR Director. They will review the concern and decide the appropriate next steps. If either person is named in the concern, has an actual or perceived conflict of interest, or is unavailable, the submission will instead be routed to Matt Ward, CFO. Information will only be shared more widely where there is a legitimate need to do so, and only with those who need it.

What happens to the information I provide?

We will handle your concern sensitively and process and retain the information appropriately. We will only share information with people who need it for a legitimate reason. We cannot guarantee complete confidentiality because information may sometimes need to be shared to review or investigate a concern fairly, meet a legal obligation, protect an individual or prevent serious harm. Fairness may also require us to share the substance of the concern with the person or people involved, although we will limit what is shared wherever possible.

You will not be treated adversely because you have raised a genuine concern, supported somebody else or taken part in a process under our Respect at Punch Policy.
Raising a concern in good faith will not result in action against you simply because the concern is not upheld or cannot be substantiated