We are committed to delivering the best hospitality that UK pubs can offer. Our Local Pubs are at the heart of our community engagement and drink experiences. We are on a mission to become a 5* Pub Co, and we need passionate leaders to help us achieve this goal.
We are looking for an enthusiastic and driven individual to take on the role of Head of Operations for our Local Pubs in the North. This role is crucial for building and sustaining a team of high-performing Operations Managers and creating a culture of excellence in pub operations.
This role is crucial for creating a culture of excellence in pub operations, where high standards are the norm and every team member is empowered to contribute to our shared goals.
If you are passionate about hospitality, dedicated to developing high-performing teams, and eager to make a significant impact, now is your time to apply.
Location: North
Benefits:
- Competitive salary
- Annual Company Bonus Scheme
- Company pension
- 25 Annual holiday days (Option to buy and sell)
- Free pay-day drinks
- Retail & Leisure discount scheme
- Company Car Allowance
- and much more……
We Believe In Thriving Together
Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.
• The Head of Operations (Local Pubs) plays a pivotal role in supporting the business value of partnership and shared success, recognising and celebrating excellent performance, and empowering people to thrive together.
We Believe In Doing Well By Doing Good
It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.
• The Head of Operations (Local Pubs) ensures that positive performance is driven by building trust through open communication and transparency and by prioritising the needs of people, planet, and pub.
We Believe In Pride In Our Stride
Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.
• The Head of Operations (Local Pubs) facilitates this business value in several key ways:
Encouraging Pride in Differences
Inclusive Culture
Diversity
Empowering Individuals to Make Things Happen
Empowerment and Support
Talent Development
Fostering a Culture of Innovation and Initiative
Encouraging Initiative
Recognising and Celebrating Success
Creating a Supportive and Collaborative Environment
Open Communication
Collaboration and Cohesion
We Believe In Delighting Every Guest
We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.
• The Head of Operations (Local Pubs) facilitates this business value in several key ways:
Passion for Hospitality
Operational Excellence
Creating Exceptional Guest Experiences
Working Together to Grow Successful Pubs
Strategic Development
Talent Development
Proactive Support
Accountabilities:
Partnership: Cultivate effective pub partnerships which drives a culture of care and performance and delivers for our guests every time
Leadership: Inspire and empower a team of Operations Managers to deliver exceptional results.
Strategy: Collaborate with the Operations Director to develop and implement strategies that enhance sales, profitability, and guest satisfaction.
Operational Excellence: Oversee operational performance, identify areas for improvement, and implement solutions.
Financial Management: Make strategic decisions regarding recruitment, investment, and pub propositions.
Sales Growth: Foster a sales-driven culture and support Operations Managers in achieving budgeted sales, margin, and profit.
Compliance: Ensure all pubs comply with relevant legislation, regulations, and industry standards.
Talent Development: Lead the recruitment and development of high-calibre Management Partners.
Technical Competencies / Professional Expertise:
Strong interpersonal skills with the ability to build effective relationships.
Proven leadership skills with the ability to influence and negotiate at board level.
Passion for locals pubs, drink, and people.
5-10 years of experience in a customer-facing multi-site management role.
Strong commercial and business acumen.
Proficiency in Microsoft Office.
Experience with Profit & Loss, cash flows, and business accounts.
Degree level qualification.
Full GB Driving Licence.
Key Relationships:
Operations Director (Locals)
Head of Operations (Locals)
Operations Managers
Managing Director
Senior HR Business Partner
Finance Business Partner
Head of Marketing
Head of Investment
Property Manager
L&D Team
Recruitment Manager
Closing date: Sunday 1st June 2025