At Punch we’re aiming to be the 5* pub company.
We want to create a world class team where every employee embodies the essence of 5* partnership. We strive to attract, develop and retain exceptional talent, ensuring that each individual experiences growth, recognition and fulfilment in their roles.
This job description sets out what we need from you to be successful in your role and what you can expect in return.
As a HR Co-ordinator, my core purpose is to:
Working within the Punch People team, this role is primarily operational and would suit someone who enjoys supporting others, building relationships across the business, and has a proactive, can-do attitude. You’ll provide essential HR administrative and coordination support across various initiatives, helping the wider People team deliver a seamless and engaging employee experience.
What you’ll get in return:
6 Month contract
Competitive salary
Company pension
25 Annual holiday days (Pro-rated)
Option to but and sell holidays
Free pay-day drinks
Retail & Leisure discount scheme
Pub discount scheme
Health & Wellbeing Suite
and much more…
Accountabilities:
Generalist HR Support
Provide day-to-day HR administrative support, acting as a first point of contact for routine people-related queries.
Recruitment & Onboarding
Coordinate end to end recruitment activities and ensure a 5* selection experience for applicants across all levels
Employee Relations Support
Support documentation and scheduling for ER processes such as investigations, disciplinary and grievance meetings.
Engagement & Culture
Help deliver employee engagement surveys and support teams in interpreting feedback.
HR Projects & Initiatives
Assist with HR projects and contribute ideas to improve processes and systems.
Organisational Support
Provide administrative support in reviewing team structures and roles.
Policy & Compliance
Help maintain and update HR policies and ensure consistent application across the business.
Learning & Development
Support central L&D activities, coordinate training sessions, and assist with apprenticeship programmes.
HR Systems & Reporting
Maintain HR systems and prepare regular and ad-hoc reports.
Reward & Benefits
Assist with the administration of employee benefits and support annual pay review processes.
Technical Skills:
Previous experience in an HR support or administrative role, ideally within hospitality or retail
Strong communication and interpersonal skills with a people-first approach
Good understanding of HR processes and employment legislation
Organised, detail-oriented, and able to manage multiple tasks
Comfortable using HR systems and handling confidential information
CIPD Level 3 or working towards desirable but not essential
Key Stakeholders:
Senior HR Business Partner (Line Manager)
Head of People
Heads of Department
Learning & Development
We Believe In Thriving Together
Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.
We Believe In Doing Well By Doing Good
It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.
We Believe In Pride In Our Stride
Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.
We Believe In Delighting Every Guest
We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.
Closing date: Sunday 16th November 2025